Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at issues that Frontier Airlines failed to refund the cost of flights canceled due to the coronavirus outbreak and made it practically not possible for people to apply vouchers for other flights during the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned the office of his had received approximately hundred complaints coming from Colorado and 29 other states regarding the Denver-based very low price carrier since March, more than any company.
People said Frontier refused to issue them your money back when flights were canceled because of the pandemic, that Weiser stated violated department regulations that refunds are actually due even when cancellations are thanks to situations beyond airlines’ management. Individuals that received vouchers for use on succeeding flights after voluntarily canceling their travel plans had been not able to redeem them. Some were rejected with the airline’s site and were not able to extend the 90 day time limit for making use of them or perhaps had been limited to employing the vouchers on just one flight, he published. Still other people who sought guidance with the airline’s customer care line had been recorded on hold for hours and were disconnected frequently, he said.
Weiser said that the Department of Transportation was in the very best place to investigate the complaints and said it should issue fines of as much as $2,500 a violation when adequate.
Chronic problem? DOT warns airlines? once again? to issue refunds for canceled flights right after receiving 25,000 complaints
Companies can’t be allowed to make the most of customers during the time and must be held responsible for deceptive and unfair conduct, he mentioned in a declaration.
Frontier said it has remained in total compliance with department rules and regulations concerning flight changes, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted in good faith to take care of the passengers of ours fairly and compassionately, the business said in a declaration.
Claims about getting refunds from airlines surged this spring. In May, Chao requested airlines to be as flexible and considerate as you possibly can to the demands of passengers which face economic difficulty.
In the department’s May environment traveling customer report, probably the most recent available, Frontier had the third highest rate of overall issues, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers who go through the trouble of filing a complaint with the office, not individuals who just complain to an airline.